Legal

Refund & Billing Policy

Last updated: 24 June 2026

Questions about a charge? Email support@daaam.media. Most refund requests are resolved within 10 business days.

DAAAM App License ($69)

  • Full refund within 14 days of purchase if you have not activated the licence key. Contact us with your order details.
  • Once a licence key is activated on a device, the purchase is considered used and is not eligible for a refund under our voluntary policy.
  • Your statutory consumer rights (see below) are not affected by this policy.

Cloud footage-hours

  • Unconsumed hours: Full refund within 14 days of purchase, provided no hours from that pack have been consumed.
  • Consumed hours: Not refundable. Each consumed footage-hour represents actual AI compute (Google Gemini) that we incurred on your behalf.
  • Welcome credit (free 30 min): Not refundable. They are complimentary and have no monetary value.
  • Hours don't expire. Purchased hours remain on your account indefinitely, so there is no time pressure to use them.

No subscriptions, no auto-renewal

DAAAM has no recurring subscriptions. The $69 app price is a one-time payment. Cloud hours are one-time top-ups with no auto-renewal. You will never be charged without completing a new checkout you initiated.

How to request a refund

Email support@daaam.media with:

  • your order email address
  • the Stripe order / receipt reference (from your purchase confirmation email)
  • what you purchased and why you're requesting a refund

We aim to acknowledge requests within 3 business days and process approved refunds within 10 business days. Refunds are issued to the original payment method. Your bank or card provider may take additional time to post the credit.

Chargebacks

Please contact us before initiating a chargeback. Most issues are resolved quickly without one. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.

Taxes

Prices are exclusive of applicable taxes. Where required, taxes (GST, VAT, sales tax) will be added at checkout and shown on your receipt. Refunds include any tax originally charged.

Your statutory consumer rights

Nothing in this policy limits any right you have under mandatory consumer-protection law, including the Australian Consumer Law, the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, or equivalent laws in your jurisdiction. If those laws give you a right to a refund that our voluntary policy doesn't cover, contact us and we will honour it.

Contact

support@daaam.media
Melbourne, Victoria, Australia